Privacy Policy

1. Introduction

1.1 MaxWynz ("we", "us", "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Platform.

1.2 By using MaxWynz you consent to the practices described in this policy.

2. Information We Collect

2.1 Account Information: Email address, username, date of birth, and country of residence.

2.2 Identity Verification (KYC): For prize redemptions and compliance, we may collect a government-issued photo ID, proof of address, and a selfie check.

2.3 Transaction Data: Gold Coin purchase history, prize redemption history, redemption details (such as wallet addresses or payout destinations), and amounts.

2.4 Technical Data: IP address, browser type, device information, operating system, and access times.

2.5 Gameplay Data: Game history, sessions, and outcomes, kept for integrity and compliance.

2.6 Free Entry Requests: The name you give on online free entry (AMOE) requests, with the IP address and device used to send them (to keep free entry to one per person).

2.7 Device and Fraud Checks: When you're signed in, we record a browser identifier kept on your device, a device fingerprint (such as your browser, screen, graphics, fonts, timezone and language settings), your device type and IP address, and signs of automated software. We also compare accounts that share these details, or email, payment or redemption details. We use this only to detect fraud, duplicate accounts and bonus abuse, and it can lead to a redemption being held for review.

3. How We Use Your Information

• To operate the Platform and your account
• To process Gold Coin purchases, sweepstakes entries, and prize redemptions
• To verify your identity and meet KYC and AML obligations
• To enforce eligibility and geographic restrictions
• To detect and prevent fraud, abuse, and unauthorized access
• To contact you about your account, support requests, and important updates
• To improve our services

4. Sharing Your Information

4.1 We do not sell your personal data.

4.2 We may share data with:

• Payment processors, to handle purchases and redemptions
• Identity verification providers, for KYC checks
• Game providers, to deliver games
• Law enforcement or regulators, when required by law
• Professional advisors (legal, accounting) as needed to run the business

5. Data Security

5.1 We use industry-standard safeguards, including encryption in transit and at rest, access controls on personal data, and ongoing security monitoring.

5.2 No method of transmission over the internet is completely secure, but we take reasonable steps to protect your data.

6. Data Retention

6.1 We keep your personal data while your account is active or as needed to provide our services.

6.2 Some data may be kept after account closure where required by law, to prevent fraud, or to resolve disputes. Transaction records are kept for at least five (5) years.

7. Your Rights

You may ask us to:

• Access a copy of the personal data we hold about you
• Correct inaccurate data
• Delete your data, subject to legal retention requirements
• Stop sending you marketing emails

To make a request, email [email protected].

8. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, improve the Platform, and recognize your browser for fraud prevention (see section 2.7). You can disable cookies in your browser, but some features may not work without them.

9. Changes to This Policy

We may update this policy from time to time. Changes take effect when posted on this page.

10. Contact

Questions about this policy or your personal data can be sent to [email protected].